Refund policy
Last updated: October 2026
Maple & Cream does not currently sell or ship products directly through our website. Our products are currently available only through select retail, café, market, and local sales channels.
If online ordering becomes available in the future, the following policy will apply unless otherwise stated at checkout.
Perishable Products
Because Maple & Cream is a refrigerated, perishable dairy product, we are unable to accept returns or exchanges once an order has been delivered. This policy helps us maintain food-safety and product-quality standards.
Damaged, Incorrect, or Spoiled Products
If your order arrives damaged, incorrect, leaking, spoiled, or otherwise unsuitable for consumption, please contact us as soon as possible after delivery.
Please include:
- Your name and order number
- A description of the issue
- Photos of the product and packaging, when applicable
After reviewing the issue, we may offer a refund, replacement, or store credit, as appropriate.
We ask that customers notify us within 48 hours of delivery of any problem with a refrigerated product.
Refrigerated Delivery
Maple & Cream products must remain refrigerated. We cannot provide refunds for products that become unusable because they were not refrigerated promptly after delivery, were left unattended beyond the expected delivery window, or were otherwise improperly stored after delivery.
If a shipment arrives warm or you have concerns about whether the product remained at a safe temperature during transit, please contact us before consuming it.
Cancellations
If online ordering becomes available, orders may only be cancelled before they have entered production, fulfillment, or shipment. Once a refrigerated order has been prepared or shipped, it cannot be cancelled or returned.
Retail Purchases
Products purchased from a third-party retailer, café, farmers market, or other Maple & Cream partner may be subject to that seller’s own refund policy. You may contact the place of purchase directly, or reach out to us if there is a product-quality concern.
Contact Us
Questions or concerns regarding a Maple & Cream product can be sent to:
Maple & Cream LLC
Email: hello@mapleandcreamco.com